Recently my mum was shopping at a well known supermarket that likes to smack it’s bottom 😉 (cough *ASDA* cough). Her shopping came to £10.50 she handed over a £20 note and some change totalling 50p. The cashier then gave her a receipt in return.
Mum mentioned she had given him a £20 note he was adamant she hadn’t. Finally the manager was called who told mum the policy was that they would take mum’s details and call her tomorrow once the till had been calculated if indeed they did owe her £10 change.
Mum was suitably upset and demanded the error be resolved now. Eventually the manager agreed to close the till down, once everything was weighed the manager handed mum her £10 note. Indeed the till was £51.47 in credit.
This story brings 2 things to light :-
- The poor customer service – surely if your business has made a mistake you rectify it straight away. You can’t expect the customer to wait till the next day?
- I understand that humans make errors but that ONE till after mum’s money was returned, half way during the day was over £40 up??